What We Do

a) We supply, install and fine-tune broadband internet services, especially for people who cannot normally get broadband.

b) We tune-up domestic or small office computers and networks (both Windows and Mac). This includes repairing networks settings, removing viruses and spyware and generally setting your system up so it works consistently and efficiently.

c) We supply and install ClearTalk VoIP services.

d) We supply consulting and systems advice relating to computers, networks and software.

e) We develop specialised applications software to meet the needs of commercial clients.

Charge Policy

1) We charge an hourly rate, in fifteen minute increments, for time we spend working on your job. This includes:

a. Time spent on the job at your premises.

b. Time we spend working on your job at our premises or elsewhere, including telephone support.

c. Travel time directly related to your job.

2) Our charge rates are $85 per hour (Technician) and $105 per hour (Partner).

3) Where we need to purchase parts or components on your behalf we charge cost plus 20%.

4) There is no “Call Out Fee” as such.

5) We do NOT charge domestic Clear Networks internet clients for fixing problems deemed to be the fault of ourselves or Clear Networks.

6) We do NOT charge if we cannot get a result.

7) We will issue a Tax Invoice in the name of Dubbo Secretariat either:

a. When your job is finished, or

b. At the end of each calendar month for work done during the month.

8) Our payment terms are 30 days from invoice date. You may pay by:

a. Cheque payable to Dubbo Secretariat at PO Box 34, Dubbo 2830

b. Cash at Dubbo Secretariat Colour Copy Shop, 270 Macquarie Street

c. Direct credit to Dubbo Secretariat,
Westpac, BSB=032-646, A/c 335199.

What we DON’T do

a) We DON’T sell computers, nor do we take commissions or kick-backs from computer suppliers. Quite frankly there’s no profit in it – you can buy them much cheaper elsewhere than we could sell them for. We are happy to advise you as to what, where and how you should buy, we’ll even set them up and install it for you but we charge for the time we spend doing that. In some cases we will sell routers and ancillary equipment where local suppliers do not hold stocks.

b) Where you enjoy a working relationship with an existing computer supplier or consultant we will not attempt to replace or undermine that relationship. Presumably you have called us in to address some specific issue or task so where it is appropriate we will cooperate with your existing supplier to get the best result for you.